Cali and Associates is a local Allstate agency in Bellbrook, Ohio. Their team of 11 associates have been assisting customers with all their insurance needs using strong relationships and excellent customer service for the last 14 years.
Tony Cali, owner, and Shina Baldwin, Team Leader, used 2018 to rebuild their team and create a foundation for future growth after facing internal communication challenges for the previous 5 years. They wanted to find a way to effectively open and maintain lines of communication within the agency and reached out to Aliniti.
With a growing Allstate agency, Tony partnered with Aliniti to deliver a Dynamic Communication workshop to support improved communications between his staff, which is vital to solidify a cohesive and high-performing team. Having participated in the same workshop a few months prior, Tony knew Aliniti’s Dynamic Communication exercise would improve communications and overall efficiency for their team in a fun and engaging way.
Though a challenge like Allstate’s can’t be resolved overnight, the workshop has set them on the right path. “There was the initial spike of enthusiasm and conversations about DISC profiles from all employees coming out of the workshop,” said Tony.
With continued guidance from their Aliniti Advisor they are ensuring they put new communication strategies in place to keep the momentum going and ensure the enthusiasm doesn’t go cold.
“We have a better understanding of our individual employees and what they need. It provided a lot of clarity,” said Shina, “We have also found that several team members are coming out of their shell with this new insight of how their minds work.”